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2026 Consumer Survey Results:
Thank You to Our Community!
At the Australian Vietnamese Women's Association (AVWA),
our clients are at the heart of everything we do. We recently asked for your feedback in
our 2026 Consumer Survey, and we are incredibly grateful that 1,462 clients shared their voices with us.
Nicky Chung, Chief Executive Officer, and the entire AVWA team would like to
extend a heartfelt thank you to everyone who participated. Your feedback is vital -
it directly shapes our strategy and helps us provide the best possible care.
Outstanding Quality Outcomes
Your feedback has placed AVWA among
the highest-performing community service providers in Melbourne
90.6%
Average Overall Satisfaction
90.2%
Would Recommend AVWA to Friends & Family
95.8%
Used positive words to describe our staff (Supportive, Caring, Respectful, Friendly)
When asked to describe AVWA to a friend, the top words chosen were
Supportive, Respectful, Caring, and Friendly. As one client shared in their feedback:
"The staff are very caring and always willing to help."
Program Performance Breakdown We are thrilled to announce that
10 out of our 12 programs achieved an 'Outstanding' rating (scoring ≥85%).
Here is a closer look at how our specific services performed based on your ratings:
Perfect Scores (100% Satisfaction - Outstanding)
100%
Brighter Future
Outstanding
100%
Cultural & Language
Outstanding
Highly Rated (Outstanding)
98.6%
Playgroups
Outstanding
97.4%
Dementia Support
Outstanding
96.2%
Social Support Groups
Outstanding
95.8%
NDIS
Outstanding
95.2%
Clinical Services
Outstanding
94.2%
Training & Vocational
Outstanding
88.4%
Support at Home
Outstanding
87.5%
Health & Wellbeing
Outstanding
Strong Performer (Very Good)
84.1%
Domestic
Assistance
Assistance
Very Good
76.4%
Meals Delivery
Very Good
Our Commitment to You:
The Top 5 Actions
We are exceptionally proud of these results, but we are also listening closely to where we can improve. Based directly on your feedback, AVWA is implementing the following commitments:
Client’s Monthly
Statement
Statement
Sending regular
bilingual financial
statements in both
Vietnamese and English
every month.
bilingual financial
statements in both
Vietnamese and English
every month.
Fee Transparency
Providing proactive
updates regarding your
government subsidies
and financial hardship
eligibility.
updates regarding your
government subsidies
and financial hardship
eligibility.
Prompt Responses
An organisational
commitment to efficient,
timely staff
communication to
ensure you are always
supported.
commitment to efficient,
timely staff
communication to
ensure you are always
supported.
Trusted Workers
Prioritising staff
consistency and
providing early notices
for any scheduling
changes.
consistency and
providing early notices
for any scheduling
changes.
Enhanced Menus
Upgrading our food
delivery program with a
wider variety of
traditional Vietnamese
choices.
delivery program with a
wider variety of
traditional Vietnamese
choices.
Experience Our Top-Rated Services
We are exceptionally proud of these results, but we are also listening closely to where we can improve. Based directly on your feedback, AVWA is implementing the following commitments:
Support At Home
Maintaining your independence so you can continue living comfortably in your own home.
NDIS Program
Tailored support to help you access the assistance you need.
Social Support Services
Engaging community groups for frail-aged individuals or those with disabilities.
Meals Delivery Service
Traditional, high-quality meals delivered with a friendly check-in.
If you or a loved one could benefit from our outstanding programs, getting started is easy. Contact our friendly team today to discuss your eligibility and referral pathways:
Phone: (03) 9428 9078
Email: intake@avwa.org.au
Visit Head Office: 30 – 32 Lennox Street, Richmond VIC 3121
Language Support: English & Vietnamese
