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CHSP Domestic Assistance – Restoring Comfort & Safety to Your Home
The Commonwealth Home Support Program (CHSP) Domestic Assistance service is about more than just cleaning—it is about restoring comfort and safety to your living environment. We provide essential support to help older people remain independent and proud of their homes.
Our approach focuses on working together with older people in everyday household tasks, encouraging them to stay active, maintain skills, and build confidence in their daily routines.
Contact our friendly team today
Phone (03) 7065 9411 | Email: intake@avwa.org.au
Language Support: English & Vietnamese
What to expect
Focus on Daily Living:
We take care of everyday general house cleaning tasks that help reduce fall risks and maintain a clean, hygienic environment.
Cultural Respectful:
Staff who understand your needs and respect your home.
Safety First:
A service designed to keep both you and our staff safe.
Our Service Promise:
The "Traffic Light" Safety Standards
To ensure the highest quality of care and the safety of our staff, we operate under a clear Traffic Light System. This helps you understand exactly how we can help you.
We Do
Hygiene, Fall Prevention & Daily Comfort
Floors: Vacuuming and mopping areas you use every day, helping to create a safer home environment.
Hygiene: Cleaning bathrooms, toilets, and basins.
Kitchen: Wiping down benchtops, stovetops, and sinks.
Bedroom: Changing bed sheets and making the bed.
Laundry: Assisting with your laundry, including loading and unloading the washing machine, using the dryer, and hanging clothes to dry.
We Don't
Heavy Lifting & High-Risk Tasks
To protect our staff from injury,
we cannot perform the following:
Heavy Lifting: Moving fridges, beds, or heavy couches.
Deep Cleaning: Scrubbing floors or grout on hands and knees, and cleaning heavily soiled kitchen appliances (e.g. range hood, oven, microwave, stovetop, or greasy splashbacks).
Heights: Cleaning external windows or any task requiring a ladder.
Gardening: Gardening is not included under CHSP Domestic Assistance.
Cleaning inside cupboards, wardrobes, cabinets, ovens, and other inaccessible storage areas is NOT included.
Eligibility
Age
65+ years (or 50+ for Aboriginal or Torres Strait
Islander individuals).
Status
Living in the community (not residential care) and assessed as needing help with everyday tasks.
Assessment
Approved for CHSP Domestic Assistance via My Aged Care.
Location
Residing in Western or Northern Melbourne regions.
How it works
01
Step 1
Contact My Aged Care (1800 200 422) to arrange an assessment. If you need assistance, our Intake team is happy to help.
02
Step 2
Once approved for CHSP, please contact our team to discuss your service plan and arrange your services.
Fees
Subsidised
Government funded via CHSP; you pay only a small contribution.
Financial Hardship
If you are experiencing financial difficulty, please let us know.
We aim to ensure cost is never a barrier to receiving support.
Contact our friendly team today
Phone (03) 7065 9411 | Email: intake@avwa.org.au
Language Support: English & Vietnamese
FAQs
Domestic Assistance helps older people maintain a clean, safe, and comfortable home environment. General House Cleaning Services include light house cleaning, laundry, and basic household tasks.
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Our service provide social support and engagement to Vietnamese Victorians who are either frail aged or with a disability.
NDIS
We connects participants to suitable therapeutic supports and services in the home and in the community
