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Mental Health Support That
Speaks Your Language.
Professional counselling, mental health support, and peer support that understands your culture. We offer interventions that are highly evidence based and widely used in psychological practices such as CBT & ACT.
Available in English and Vietnamese, in-person or by phone.
Contact our team today
Call/Text: 0468 173 841
Email: mentalhealth@avwa.org.au
Who we help
Feeling Overwhelmed
("Thinking Too Much")
Constant worry, racing thoughts, or feeling "stuck" in your head.
Physical Signs of Stress
Unexplained chest pain, anxiety body symptoms, tummy ache from anxiety, or chronic fatigue when the doctor says "you are fine."
Family Conflict
Navigating multicultural parent’s expectations, in-law conflict, or the pressure of Filial Piety.
Caring for a Family Member
Burnout from looking after aging parents, young children or any other family members at the same time.
Settling into Life in Australia
Migration trauma, feeling isolated, or struggling to navigate government systems like Centrelink or NDIS.
Young People Identity
Exam pressure, perfectionism, or navigating LGBTIQA+ identity in a traditional family.
Grief, Loss & Trauma
Support for past trauma, domestic violence recovery, or losing a loved one.
Practical Life Struggles
Need help with housing, finding work, or just rebuilding the confidence to leave the house.
Our care pathway
Step 1: Reach Out
Self-Referral / GP Referral
Step 2: Connect
Dedicated Intake Officer
Step 3: Your Support Plan
Tailored Care & Community
Connection
Connection
Cultural Safety Promise:
We offer bilingual care, family-inclusive sessions, and respect for your cultural values without judgment.
Fees & funding options
STREAM A: Mental Health Counselling
Clinical Therapy
Best for:
Depression, Anxiety, Trauma, Family and relationship issues, General mental health support and enquiries.
Cost:
Fees apply (Gap varies).
Rebates:
Medicare rebates available (Mental Health Care Plan). Bulk billing options are available.
Eligibility:
Available to people of all ages across Victoria.
Telehealth services are available statewide and beyond.
Referral:
GP Referral Mental Health Treatment Plan for rebates.
Action:
STREAM B: Funded Support Services
Triage Assessment, Specialised in-language Counselling , Psychosocial & Practical Support, and Community Connection (Groups/Events)
Best for:
Gambling, Alcohol & Other Drugs (AOD), Psychosocial support, Prisoner support, Family Violence prevention.
Cost:
FREE (Government Funded).
Eligibility:
Reside in North & Western metro areas
(except Prisoner Support Programs) Aged 16+
Referral:
Self-referral allowed or referral from other agencies.
Action:
Check Eligibility for Free Support
0468 173 841
Contact our team today
Call/Text: 0468 173 841
Email: mentalhealth@avwa.org.au
Meet the team
Hai Anh
Accredited
Mental Health Social Worker
Focus: Trauma-informed, strengths-based, CBT and MI.
Angie Tran
Gambling Counsellor
Jessica Thai
AOD Clinician
Minh Le
Psychosocial Support Officer
Han Le
Community Mental Health Practitioner
Kim Truong and Josie Nguyen
Family Violence Prevention Officers
Indo-Chinese Prisoner Support Officers
Locations
Services can be delivered:
- In person at our offices: Richmond, Braybrook, Springvale & Thomastown
(phone or video calls)
Emergency Warning:
AVWA is not a crisis service. If you are in immediate danger, please call 000.
FAQ: Common questions
The Intake Team typically responds within 48 hours. If your situation is urgent, refer to the emergency section or call 000 if you are in immediate danger.
Access & Inclusion
Languages:
Toggle English/Vietnamese at top of page. We deliver sessions bi-lingual.
Accessibility:
Our Richmond and Braybrook offices are wheelchair accessible.
Deaf/Hard-of-Hearing:
Contact us via the National Relay Service (NRS).
Contact our team today
Call/Text: 0468 173 841
Email: mentalhealth@avwa.org.au
For referrers (GPs & Agencies)
Are you a GP, School, or Community Partner?
We accept referrals for all services.
Wait times
Currently NO wait time, we are available now.
