Become Our NDIS Admin Officer

Become Our NDIS Admin Officer


AVWA is looking for a flexible and vibrant person for a NDIS Administration Officer

The AVWA has proudly been providing a variety of services to the Vietnamese community in Victoria for almost 40 years, and has a vision of providing services with integrity, respect, inclusion, compassion, excellence, and innovation. Given this long-term expertise in care management for the Australian-Vietnamese community, AVWA includes disability services in the services it offers to the Vietnamese community as part of its vision of inclusion. The two aims of the program are:

Location: Richmond

Reports to: NDIS Program Coordinator

Employment Status: Full-time

Role Purpose

Are you ready to take the role of NDIS Administration Officer responsible for the administration of NDIS agreements and documentation, support workers' service and compliance, intake, and coordination roles in the organisation?

This role will also ensure the smooth and timely administration of NDIS agreements, service, and billing, including process improvements where possible.

What we are looking for:

  • Facilitate communication with clients and/or carers, including the contact point between the Roster team and clients and/or carers;
  • Accountable for the day-to-day operations of the program, including ensuring administrative and clerical services are provided to clients and/or carers, Support Workers, and other team members;
  • Monitor client data across multiple systems and software requested;
  • In collaboration with related teams for Invoicing and Finance Administration;
  • Liaison with HR and communicate with Support Workers to ensure compliance and maintain workforce availability;
  • Provide regular and ad-hoc reports to NDIS Lead.

What’s in it for you:

  • SCHADS Award with all entitlements
  • Up to $15,900 salary packaging, plus $2,950 meal and entertainment card benefits
  • Flexible working arrangements, with partial work from home, allowing work/life balance
  • Excellent workplace culture with ongoing support, training, and development
  • Great benefit with Employer
  • Funded Paid Parental Leave (Conditions applied)
  • Wellness being with Employee Assistance Program (EAP) and Wellness Activities Subsidy
  • Paid leave day on Vietnamese New Year
  •  And more

Who you are:

  • An associate degree in a related field, such as office administration, account, or finance in disability and/or health care setting;
  • Experienced in NDIS Care Services, Customer service and office administration;
  • Working knowledge of necessary productivity tools, including Microsoft Office Suite, especially spreadsheet software, including Excel
  • Knowledge of, or the ability to quickly learn how to use client management systems including NDIS Portal and related health care software
  • Ability to work under pressure and excellent attention to detail
  • Organisational and time management skills are a must.
  • Bilingual in English and Vietnamese

Make Your Move

  • Ready to embark on an exciting journey with AVWA? Send your resume and cover letter highlighting your passion to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Online Application Form 
    Become NDIS Administration Officer
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Notes: Immediate shortlisting. Immediate start. We are here to listen to you till 25/04/2024



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