Become Our NDIS Support Coordination Officer

Become Our NDIS Support Coordination Officer


AVWA is looking for a NDIS Support Coordination Officer

Location: Richmond

Reports to: NDIS Program Coordinator

Employment Status: Full-time

Role Purpose

Are you ready to take the role of NDIS Support Coordinator responsible for providing highquality care management for clients who are receiving NDIS funding? The role is performed in a competitive market environment where customer satisfaction with service quality and outcomes is essential for customer retention and attraction, and organisation sustainability

What we are looking for:

  • Assist participants in identifying and planning strategies to achieve personal goals within a person-centered framework.
  • Support clients in implementing their NDIS plans to maximise value for money from the NDIS funding.
  • Connect participants to NDIS and other support services.
  • Build participant capacity to understand and navigate the NDIS and make informed decisions.
  • Broker supports and services are in line with participant needs and budget plans.
  • Monitor plan budgets and support effectiveness.
  • Provide guidance on utilizing the NDIS participant portal for service bookings and changes.
  • Ensure timely and accurate issuance of new service agreements.
  • Liaise with roster teams and clients to arrange shift requests according to preferences.
  • Maintain and update service agreement templates in line with NDIS and organisational requirements.
  • Conduct community presentations to raise awareness of the NDIS.
  • Collaborate with internal teams and external service providers.
  • Address emergent issues and identify opportunities for process improvement.
  • Ensure compliance with relevant legislation and NDIA policies.
  • Maintain accurate case notes, files, and statistics.
  • Comply with NDIA reporting requirements.
  • Issue client invoices promptly and accurately in collaboration with other teams.

Who you are:

  • Tertiary qualifications in Social Work, Psychology, Occupational Therapy, or equivalent Certificate IV in Disability Services.
  • Experience in human services, preferably in disability, mental health, or housing.
  • Knowledge and experience in NDIS Support Coordination and related service providers.
  • Proficiency in MS Word, Excel, and online client reporting systems.
  • Understanding of the episodic nature of mental illness and its impacts.
  • Exceptional customer service skills across various channels.
  • Strong written and oral communication skills with attention to detail.
  • Ability to work effectively in teams and support colleagues.
  • Proficient time management and organisational skills.
  • Empathy towards people with disabilities and their families/carers.
  • Bilingual in English and Vietnamese

What’s in it for you:

  • SCHADS Award with all entitlements
  • Up to $15,900 salary packaging, plus $2,950 meal and entertainment card benefits
  • Flexible working arrangements, with partial work from home, allowing work/life balance
  • Excellent workplace culture with ongoing support, training, and development
  • Great benefit with Employer-funded Paid Parental Leave (Conditions applied)
  • Wellness being with Employee Assistance Program (EAP) and Wellness Activities Subsidy
  • Paid leave day on Vietnamese New Year

Make Your Move:

  • Ready to embark on an exciting journey with AVWA? Send your resume and cover letter highlighting your passion to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Online Application Form 
    Become Our NDIS Support Coordination Officer
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Notes: Immediate start is desirable



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