Looking for a NDIS Manager
Location: AVWA Offices
Reports to: : ADS Executive Manager
Employment type: Full-time
Role purpose
The NDIS Manager is responsible for the strategic and operational leadership of AVWA’s NDIS services. This role ensures high-quality, person-centred services that align with the NDIS Practice Standards. The NDIS Manager oversees the delivery of support coordination, plan management, intake and administration, and ensures compliance, financial viability, and a positive client experience. The role also contributes to business development and strategic planning to support sustainability and growth.
What we are looking for:
NDIS Service Delivery and Operational Management:
- Lead the intake process, service agreements, participant onboarding, and plan navigation.
- Ensure the effective and compliant delivery of support coordination and related services.
- Monitor service quality and participant outcomes aligned with their goals.
- Lead the response to incidents, complaints, and complex client issues.
- Maintain strong understanding of NDIS reforms and apply best practice models.
- Work collaboratively with other teams including IT, Finance, Media, Marketing, and Intake to ensure integrated and effective service delivery.
- Promote and embed the core values of AVWA in all aspects of work practice.
Financial Management & Plan Oversight:
- Oversee budget utilisation and financial processes related to NDIS plan management.
- Ensure timely and accurate billing and claims in accordance with NDIS funding rules.
- Monitor financial performance and support resource optimisation and cost-efficiency.
Staff Management and Team Leadership:
- Manage, support, and supervise the NDIS team including Support Coordinators, Plan Managers, and Admin staff.
- Foster a collaborative and high-performance culture.
- Conduct regular supervision, goal setting, performance reviews, and professional development.
- Handle workforce changes and conflict resolution professionally and in line with AVWA policies.
Quality Assurance and Compliance:
- Maintain internal systems and processes that meet NDIS Quality and Safeguarding Framework and NDIS Practice Standards.
- Conduct audits, reviews, and implement continuous improvement strategies.
- Ensure accurate, timely documentation of service delivery and participant records.
- Monitor compliance and risk, and contribute to WHS and ethical practices.
Client and Stakeholder Engagement:
- Promote a strong customer experience and client-centred service culture.
- Actively engage with participants, families, carers, and community organisations.
- Respond to client feedback and use insights to improve service delivery.
- Build positive relationships with internal and external stakeholders.
Strategic Planning and Business Development:
- Contribute to organisational strategy and service planning.
- Identify opportunities for program expansion, partnerships, and innovation.
- Collaborate with the Business Development and Communications teams to promote services and attract participants.
The above list is not exhaustive and the role may change to meet the overall objectives of AVWA. Fulfil other duties as required by management and other department personnel as requested/required.
Who you are:
Essential
- Demonstrated leadership experience in disability or community services.
- In-depth understanding of the NDIS framework, funding rules, and compliance.
- Proven ability in team management, supervision, and staff development.
- Strong operational and financial management skills. • High-level interpersonal, communication, and stakeholder engagement skills.
- Ability to manage change, solve problems, and drive continuous improvement.
- Proficient in administration and use of client management systems and Microsoft Office 365.
Desirable
- Tertiary qualification in disability, community services, social work, or related field.
- Experience working with multicultural or CALD communities.
- Proficiency in Excel, SharePoint, and database systems. • Bilingual skills (Vietnamese highly desirable).
What’s in It for You:
- SCHADS Award with all entitlements
- Up to $15,900 salary packaging, plus $2,950 meal and entertainment card benefits
- Flexible working arrangements, with partial work from home, allowing work/life balance
- Excellent workplace culture with ongoing support, training, and development
- Great benefit with Employer-funded Paid Parental Leave (Conditions applied)
- Wellness being with Employee Assistance Program (EAP)
- Free Flu shots
How to apply
- Ready to embark on an exciting journey with AVWA? Send your resume and cover letter highlighting your passion to
This email address is being protected from spambots. You need JavaScript enabled to view it. - Online Application Form
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Please note: We will be immediately shortlisting applicants and may close the position as soon as we find the right candidate. Apply now!
