Looking for an HCP Rostering Officer
Location: Richmond
Reports to: : HCP Rostering Coordinator
Employment type: Fixed term 12-month full-time
Role purpose
The position is responsible for providing a range of timely and accurate administrative support and rostering services that are designed to maintain the safety and independence of AVWA’s clients within the Aged and Disability Services (ADS).
The position is the key point of contact for clients, care workers and care managers and is responsible for ensuring the rosters are maintained and updated for the best possible outcomes, reflecting the goal directed needs of the client.
Thisis a fast paced, phone-based role that isintegral for rostering direct care workers/ support workersto provide HCP, NDIS, CHSP services in client’s homes.
What we are looking for:
Rostering and Program Support:
- Provide quality customer services to clients in the preparation of Home Support rosters including the administration of alterations, cancellations and leave arrangements
- Provide exemplary customer service in relation to all home care services as required including via phone, email, Pathway responses or in person
- Demonstrated interpersonal skills and the ability to liaise with clients, carers and other service providers as required
- Work with Care workers and Care Managers to roster new clients as required
- Ensure all rostering adheres to organization policies and procedures
- Handle last-minute changes by problem-solving unplanned leave and rescheduling shifts
Computer and Administration:
- Ensure appropriate and accurate data entry, and report on aspects of service as required
- Provide best practice administrative support and customer service in relation to all community care services as required
- Participate in the discharging of clients including ending of service plans
Team setting:
- Highly developed verbal communication and interpersonal skills
- Work in a team environment to maintain office and support systems
- Participate in team meetings
- Liaise regularly with the Home Support Team members to discuss client and care worker issues, staffing resources and any issue that affects rostering.
- Communicate in a professional and respectful manner to fellow team members, other staff and clients at all times
- Actively participate in the development of quality assurance activities, policies, and guidelines
The above lists are not exhaustive and the role may change to meet the overall objectives of AVWA.
Who you are:
- Certificated qualification in this, or a similar field, and/or on-the-job experience in a customer service rostering role in a community and/or local government environment
- Experience, with an emphasis on prevention and control in aged care, and enhancing abolements and independence
- Experience in providing Best Practice Customer Service and having challenging conversations with people from diverse backgrounds and life experiences, to reach solutions
- Demonstrated experience in providing exemplary customer service
- Strong problem-solving and organizational skills – you can juggle competing priorities with ease
- Knowledge of CHSP, HCP, NDIS and experience with the community data collection package
- Understanding of quality assurance and Occupational Health and Safety issues for self and others, particularly those at risk
- A demonstrated understanding of relevant practices in this field, including that of the Person Centred Practice
- Tech-savviness – confidence using rostering software, Microsoft Office 365, and other systems.
- Great English and Vietnamese communication skills – you can liaise with client, staff and stakeholders professionally.
What’s in It for You:
- SCHADS Award with all entitlements
- Up to $15,900 salary packaging, plus $2,950 meal and entertainment card benefits
- Flexible working arrangements, with partial work from home, allowing work/life balance
- Excellent workplace culture with ongoing support, training, and development
- Great benefit with Employer-funded Paid Parental Leave (Conditions applied)
- Wellness being with Employee Assistance Program (EAP)
- Free Flu shots
How to apply
- Ready to embark on an exciting journey with AVWA? Send your resume and cover letter highlighting your passion to
This email address is being protected from spambots. You need JavaScript enabled to view it. - Online Application Form
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Please note: We will be immediately shortlisting applicants and may close the position as soon as we find the right candidate. Apply now!
