Looking for Care Manager
Location: Richmond
Reports to: HCP Coordinator
Employment type: Full-time
Role purpose:
To provide high-quality case management for consumers receiving AVWA Home Care Packages by undertaking a comprehensive assessment of each consumer and in collaboration with the consumer and their family, identifying the consumer’s goals, developing care plan and individualised budget, determining a number of health and well-being maintenance and promotion strategies, aimed at encouraging independence and assisting the consumer to maintain a quality of life. The consumer’s progress will then be monitored and reviewed to ensure optimal outcomes are achieved.
The Care Manager will have a wide knowledge of community resources and be sensitive to multicultural/diversity issues thereby ensuring care recipients receive high quality, seamless and cost-effective care and services
What we are looking for:
Case Management
Provide Under the direction of the HCPP Coordinator, the Care Manager is responsible for provision of case management to consumers on CDC (Consumer Directed Care) basis, act in a professional manner at all times ensuring that optimum, flexible, individualised care is delivered to all consumers in a responsive manner, through a process of consultation, assessment and care planning, by:
- Providing information to consumers about the Home Care Packages Program as mentioned in Home Care Agreement, Consumer Handbook and Charter of care recipients’ rights and responsibilities
- Conducting an initial assessment for HCPP consumer and home safety assessment
- Identifying the consumer’s goals
- Developing a care plan and individualised budget for the consumer in partnership with the consumer and/or their representative
- Ongoing monitoring and reviewing the care plan and services for consumer
- Evaluate individual goals and service outcomes
- Conducting formal re-assessment of the consumer’s needs, and adjusting the care plan and individualised budget if required
- Ensuring appropriate documentation to enhance service delivery and meet government requirements
- Maintaining up-to-date consumer’s records, agreements and care plan
- Monthly monitoring the cost of individual care plans, ensuring that they do not exceed the package individualised budget for consumer
- Referring consumer with their agreement to external service providers when the need arises
- Coordinating delivery and brokerage of services within the package individualised budget as per care plan
- Monitoring equipment supplies and ensures items are used efficiently and effectively. Taking appropriate action in the event of malfunction of equipment
- Acting as an advocate on behalf of consumers with their agreement within the framework of the Home Care Packages Program guidelines
- Promoting safe practice at all times and being aware of the requirements for Occupational Health and Safety, and ensure that all work practices are consistent with organisational policy
- Reporting all incidents to the Coordinator and implementing appropriate action
- Providing supervision and support to Care workers
- Monitoring and updating Care workers’ roster, preparing Duty statements for Care workers and briefing Care workers about the required tasks
- Using CareLink Plus/ Maicare software for recording consumer’s information, case note and for rostering Care workers.
Other tasks as assigned by Coordinator
- Providing information to prospective consumers about the Home Care Packages
- Referring prospective consumers to My Aged Care for eligibility assessment
- Referring existing consumers to My Aged Care or ACAS for reassessment when required
- Providing brokerage services including:
- Conducting initial home safety assessment
- Arranging and monitoring services to consumers of service buyers as required
- Responding to requests/ queries from service buyers
- Giving feedback to service buyers as appropriate
- Providing 24-hour on-call service for HCPP consumers on a rotating basis with other team members when required
- Assisting the Coordinator with the requirements for accurate statistical data collection
- Assisting the Coordinator in reviewing records, forms, manuals, working procedures of the program when required
- Be flexible in your approach to work hours to provide relief while other staff are on leave
- Attend staff and team meetings
The above lists are not exhaustive and the role may change to meet the overall objectives of AVWA.
Who you are:
- Appropriate tertiary qualifications in community service, community welfare, health disciplines, or other tertiary qualification appropriate to the human services field.
- Having a valid CPR and standard First Aid certificate
- Demonstrated experience and expertise in working with Vietnamese aged people and their families including counselling, assessment, and case management.
- Sound clinical knowledge and experience.
- Demonstrated knowledge of the aging process and aged care system, eg. My Aged Care
- Demonstrated knowledge of available interventions, support services and the appropriate referral networks.
- Pro-active in the promotion of the program at all times
- Promote professional development by ensuring that their skills are up to date to ensure best practice.
- Ensuring that the personal dignity and privacy of all consumers and other staff are maintained and that all interactions with consumers and their representatives are treated confidentially
- Aware of and comply with legislation and regulations affecting their role, as well as adhering to the code of ethics that may apply to their profession, maintaining best contemporary practice.
- Good English and Vietnamese communications.
What’s in It for You:
- SCHADS Award with all entitlements
- Up to $15,900 salary packaging, plus $2,950 meal and entertainment card benefits
- Flexible working arrangements, with partial work from home, allowing work/life balance
- Excellent workplace culture with ongoing support, training, and development
- Great benefit with Employer-funded Paid Parental Leave (Conditions applied)
- Wellness being with Employee Assistance Program (EAP)
- Free Flu shots
Make your move:
- Ready to embark on an exciting journey with AVWA? Send your resume and cover letter highlighting your passion to
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Please note: We will be immediately shortlisting applicants and will close the position as soon as we find the right candidate. Apply now.
