To get started, simply contact us through our website, phone, or email to schedule a free consultation. During the consultation, we will discuss your needs and develop a personalized care plan

We offer a comprehensive range of services, including personal care, companionship, meal preparation, medication reminders, transportation, and more. Our services are customized to meet the unique needs of each client.

Yes, all our care workers are highly trained, certified, and undergo background checks. They are regularly updated on the latest care techniques and best practices. We also provide ongoing training to ensure they are up-to-date with best practices in caregiving.

We can usually start providing care within a few days of your initial assessment. In emergency situations, we can expedite the process.

We understand the importance of building trust and rapport with your care worker. While we can't guarantee a specific care worker, we do our best to match you with a compatible caregiver based on your preferences.

We create a personalized care plan by conducting a comprehensive assessment of your needs, preferences, and health conditions. We work closely with you and your family to develop a plan that meets your goals.

Your care plan is flexible and can be adjusted as your needs change. Simply contact our care manager, and we will work with you to make the necessary modifications.

You can schedule care services by contacting our office. We will work with you to find a schedule that fits your needs and preferences.

We have a 24/7 on-call support system to address emergencies and urgent requests. Clients and their families can reach out to us anytime, day or night, for immediate assistance.

We have implemented strict safety protocols to protect our clients and care workers during the COVID-19 pandemic. These include regular testing, personal protective equipment (PPE), and adherence to public health guidelines.

You’re expected to contribute to the cost of your care if you can afford it.

The cost of a Home Care Package is paid, in part, through a contribution by the Australian Government. You will also be asked to contribute to the cost of your care if you can afford to.

You may have to pay:

• a basic daily fee, or
• a basic daily fee and an income-tested care fee.

At AVWA, we do not require our clients to pay a basic daily fee. We want to ensure that our services are accessible to everyone who needs them.

https://www.myagedcare.gov.au/

https://www.myagedcare.gov.au/sites/default/files/2023-01/operational-manual-for-home-care-package-consumers.pdf

https://www.agedcarequality.gov.au/sites/default/files/media/charter-of-aged-care-rights-a5-booklet.pdf

https://opan.org.au/

https://seniorsrights.org.au/

https://www.dementia.org.au/