If the Participant wishes to give the Provider feedback, or is not happy with the provision of the support and wishes to make a complaint, the Participant can contact AVWA via phone at 0413 879 541, email ndis-feedback@avwa.org.au or using web form below.
If the Participant is unsatisfied with the outcome, the Participant can contact National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting www.ndis.gov.au for further information.
Participants can make a complaint to the NDIS Commission about:
- NDIS services or supports that were not provided in a safe and respectful way.
- NDIS services and supports that were not delivered to an appropriate standard.
- How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant.
Participants can make a complaint to the NDIS Commission by
- Phone: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544.
For more information about how complaints are handled, please visit https://www.ndiscommission.gov.au/about/complaints