Provider ID: 4050007516


To assist Australian Vietnamese with additional needs to access NDIS funding, through implementing the NDIS plan and enabling them to access suitable support. 

 To offer support to those who are not eligible for NDIS to access additional available assistance.  


The National Disability Insurance Scheme (NDIS)

The National Disability Insurance Scheme, also known as the NDIS, is run by the National Disability Insurance Agency, also known as the NDIA. The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.

The NDIS also connects anyone with disability to services in their community. 

National Disability Insurance Scheme (NDIS)

What is the NDIS? | NDIS

What we provide

AVWA is a NDIS registered provider. We have more than 40 years of experience supporting Vietnamese Community in Victoria. With extensive knowledge, we will certainly support you with information, accessing NDIS, utilizing the NDIS budget effectively and bringing the most benefit to you.

We provide plan management, support coordination and support care workers to NDIS participants. 

We connects participants to suitable therapeutic supports and services in the home and in the community
  • Assistance with NDIS access 
  • Plan Management 
  • Support Coordination (*)
  • Assistance with self-care activities (*) 
  • Assistance with community access (*) 
  • Group Activities (*)

(*) For planned-managed and self-managed participants only.

What is Plan Management?
What is Support Coordination?
What are Support Worker Services?


The NDIS is for eligible Australians who were either born with or acquire a permanent and significant disability

  • Under 65 years old
  • Australian Citizens or Permanent Visa Holders or Protected special category visa holders

More information: Am I eligible? | NDIS


Why the program is important

The aim of the NDIS is to support people with a permanent and significant disability that affects their ability to take part in everyday activities.

Pathway to NDIS


Contact AVWA


Be referred to NDIS Intake

Download our referral form and return to us.


Advice and guidance

Received advice and guidance on how to make a Access Request

Submit evidence

Collecting Supporting Evidence and Submitt the Access Request

Further infomation or a Plan Meeting

Will be contacted by NDIA for further infomation or a Plan Meeting

Become a NDIS participant

Become a NDIS participant when the NDIS Plan is finalied

Contact AVWA

Contact AVWA to implement the NDIS Plan


Code of Conduct

Did you know that there are rules that everyone working under the NDIS must follow?

These 7 rules cover how NDIS workers must always behave:

  1. Respect your rights
    We must respect everyone’s right to freedom of expression, self-determination and decision-making.
  2. Deliver services competently
    We must be well-trained and have the right skills for the job.
  3. Prevent violence, neglect abuse and exploitation
    We must do everything we can to prevent and/or respond to all different forms of abuse of people with disability.
  4. Respect privacy
    Everyone has the right to their privacy.
  5. Act with integrity
    We be honesty and transparent.
  6. Take action on quality and safety
    We must act on concerns and complaints about the quality and safety of supports provided to people with disability.
  7. Prevent sexual misconduct
    We must do everything we can to prevent and respond to sexual misconduct.

If you feel that your NDIS provider did not follow any of these rules, you can contact the NDIS Commission to make a complaint.

Link to “Contact the NDIS Commission”

Link to download the NDIS Code of Conduct


Feedback, complaints and disputes

If the Participant wishes to give the Provider feedback, or is not happy with the provision of the support and wishes to make a complaint, the Participant can contact AVWA via phone at 0413 879 541, email or using web form below.

NDIS Complaint and Feedback Form
Please enter your name!
Please enter your phone!
Write your message!

If the Participant is unsatisfied with the outcome, the Participant can contact National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting for further information.

Participants can make a complaint to the NDIS Commission about:

  • NDIS services or supports that were not provided in a safe and respectful way.
  • NDIS services and supports that were not delivered to an appropriate standard.
  • How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant.

Participants can make a complaint to the NDIS Commission by

  • Phone: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
  • National Relay Service and ask for 1800 035 544.

For more information about how complaints are handled, please visit

Get in touch

 If you need any assistance, we're here for you. You have the option to visit us, send us a message via  or the web form, or call us 03 7065 7475

Whatever you choose, we'll do everything we can to assist you.

Contact Our NDIS Representative
NDIS Contact Form - Mẫu đơn liên lạc
Please enter your name!
Please enter your phone!
Write your message!

Other aged & disability services

Home Care Packages

Home Care Packages

To support elderly individuals in maintaining their independence by enabling them to continue living in their own homes for as long as possible.

Learn more
Social Support Services

Social Support Services

Our service provide social support and engagement to Vietnamese Victorians who are either frail aged or with a disability.

Learn more

Follow us