Looking for a Clinical Services Manager

Looking for a Clinical Services Manager

Location: : Springvale/ Richmond/ Braybrook

Reports to: : ADS Manager

Employment type: Full-time

Role purpose

The Clinical Services Manager is pivotal to AVWA’s commitment to delivering premier Aged and Disability Services (ADS) in home settings. This leadership role oversees the Clinical Services Team of nursing and allied health professionals, ensuring high-quality care tailored to our clients' diverse preferences and needs. The position is accountable for all aspects of clinical operations, including regulatory compliance, clinical staff development, budget management, and quality assurance. This role also involves coordinating with AVWA’s clinical service providers and contractors to ensure effective integration and adherence to standards.

What we are looking for:

  • Leadership and Management
    • Cultivate a collaborative and high-performing team culture focused on excellence and continuous improvement.
    • Provide effective leadership and direction to internal clinical staff and support to external clinical service providers, ensuring adherence to performance standards and professional development.
    • Develop and implement strategies for clinical staff recruitment and contractor selection, retention, and engagement.
  • Clinical Governance and Stakeholder Engagement
    • Oversee and be responsible for AVWA Clinical Governance, ensuring compliance with best practices and regulatory requirements (Aged Care/Disability Standards and National Safety and Quality Health Service Standards - NSQHS), including those involving contractors and external providers.
    • Lead the implementation of the AVWA Clinical Governance Framework, enforcing adherence to clinical policies and procedures.
    • Manage clinical risks by establishing robust performance indicators and implementing effective data collection, monitoring, and improvement systems.
    • Build and maintain strong relationships with primary health networks, healthcare providers, clients, their families, and external partners to deliver integrated and personalised care.
    • Direct the development, implementation, and review of clinical policies to meet clients' needs and regulatory standards.
  • Operational Management
    • Lead the delivery of high-quality and person-centred clinical care by both internal teams and external providers, focusing on operational efficiency and regulatory compliance.
    • Monitor client assessments, care/support planning, outcomes, satisfaction, and performance indicators to identify and implement continuous improvement opportunities.
    • Manage clinical incidents and uphold Work Health & Safety standards in line with organisational policies.
    • Plan and develop clinical training for staff and conduct in-house training as needed.
  • Audit and Registration
    • Stay informed about the latest clinical, regulatory requirements and industry trends.
    • Proactively take part in supporting internal and external audits.
    • Work with the ADS Quality, Risk & Compliance Specialist to ensure compliance with relevant Standards.

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the Association.

Who you are:

  • Registered Nurse (Division 1) with current AHPRA registration and a minimum of 5 years in a clinical management role.
  • In-depth knowledge of the aged care and disability services legislative framework, including medication safety.
  • Strategic thinker with a track record of planning and delivering high-quality clinical care.
  • Proven capability in leading quality improvement and adhering to quality systems.
  • Exceptional leadership skills, with the ability to mentor, support, and develop clinical staff.
  • Strong analytical and problem-solving abilities, excellent time management, and meticulous attention to detail.
  • Superior communication skills, proficient in documentation and reporting systems.
  • Experience working with disability participants, older people, and Culturally and Linguistically Diverse (CALD) communities.
  • Skilled in stakeholder management, able to foster positive relationships internally and externally.
  • Ability to be responsive, flexible, and agile in handling changing demands.
  • Proficiency in English and Vietnamese language skills.

What’s in It for You:

  • SCHADS Award with all entitlements.
  • Up to $15,900 salary packaging, plus $2,650 meal and entertainment card benefits.
  • Flexible working arrangements, with partial work from home, allowing work/life balance.
  • Excellent workplace culture with ongoing support, training, and development.
  • Great benefit with Employer-funded Paid Parental Leave (Conditions applied).
  • Wellness being with Employee Assistance Program (EAP) and Wellness Activities Subsidy.
  • Paid leave day on Vietnamese New Year.

How to apply:

  • Ready to embark on an exciting journey with AVWA? Send your resume and cover letter highlighting your passion to This email address is being protected from spambots. You need JavaScript enabled to view it.
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Please note: We will be immediately shortlisting applicants and may close the position as soon as we find the right candidate. Apply now!


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